Ethernet port burnt out

The console wont connect to xbox live, I tried to do a connection test and it couldnt sense the ethernet cable that was plugged in. Either the either net port is done, or the ethernet ports drivers are funky. Anything I can do to get this fixed? Preferably for a cheaper price than buying a refurb from gamestop.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello,

If you've tried another Ethernet cable then this means that the console's Ethernet port is fried and you would need to send the console in for repair to get it fixed.

This can be done by following this link here.

If your console is under warranty it's a free repair, if it's not it's a $99 repair fee. 

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Use the Click2Call system to get to the head of the queue. Right now, the hold time is less than a minute per the web page for Agent chat or phone calls.

1) Go to http://support.xbox.com

2) At upper right click on SIGN IN to sign in w/ your Windows Live ID & pswd

3) Go to the dark grey bar at bottom. Find CONTACT US at left and click on it

4) On the Contact Us page, set Prduct to Xbox 360, set Category to Hardware Errors

5) Scroll down to REQUEST A CALL FROM SUPPORT and click on REQUEST A CALL

6) You will be prompted for your password again

7) On the Request A Call screen, check (and, if needed, update) your phone number in Step 1, and put your description in the Step 2 'Tell us more about your issue' box then click the green SUBMIT button at lower left.

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And, if you can buy or borrow a wireless adapter, try connecting by WiFi if your router has WiFi. New Xbox branded wireless-N adapters go for $60

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Hey there, pieflavoredpie. Really glad to see that Vibroplex was able to help get this sorted for you. Happy gaming! :)

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