Just Before Christmas my XBox One had a disc error where it would not read any discs. After over two and a half hours they took my credit card info and sent me an exchange. I received the exchange just after Christmas.
On Monday the new system that was sent to me started having the same problem. I called support again.
This time my case was "Escalated" to priority "tier-three" support. BUT...
I was not allowed to talk to anyone and was told that someone would get back to me by email in up to 3 days.
I called back today (day three) and was told that my someone would get back to me in 6 to 10 days.
Again I was not allowed to talk to anyone about fixing the console.
So, here are my questions:
1. IDoes anyone know of anyone I can actually talk to about this issue that can help me Via phone and not have to wait A WEEK for a reply email?
2. Why is it called "Escalated" and "Priority" when I am actually being treated with worse service than the first time the console died?
3. Is this common practice with Microsoft support to treat product users with repeating issues with a "you will just have to wait" attitude?
I called Gamestop where I purchased the console and can no longer return the unit for a full refund. I made a big mistake with this product. I assumed that I would be somewhat of a paying beta tester for this new product but I didn't expect to be treated so uncaringly and with no concern by support.
At this point I honestly would like to send my console back to Microsoft and get a refund for the console.