Error—Sorry this profile can't connect to Xbox Live on this console. To fix it, you can download it again."

WHAT DO I NEED TO DOWNLOAD? AND HOW??

 

Question Info


Last updated July 4, 2018 Views 8,922 Applies to:

For this error you will need to re-download your xbox live profile. Here's how:

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile.

Note Not seeing Download Profile? Press X to sign out of your profile.

Enter the Microsoft account associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox Live).


Now, enter your Microsoft account password.

Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.


Select the storage device for your profile (for example, Hard Drive).

Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign into your profile.

The Remember Password option is off by default, which means you’ll be prompted for your Microsoft account password when you sign into your Xbox Live profile.

Leave the Remember Password unchecked (off), if you want to be prompted for your Microsoft account password when you sign into your profile on this console.

Note If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

You can now sign in using your Xbox Live gamertag on this console.

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Forza is right, you will need to re-download your xbox live profile

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ok what if it has some kinda network error when u try and download. it asked me to test network. i did and still no luck

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Hey there muffdiver415!

Please go ahead and create your own thread.  This way we can provide support that is specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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