Live is telling me to update my payment information, which i did 2 months ago, But no i try to log in, and its telling me to update payment info.  I do, it signs me on to live, but i can't do anything.  All my friends are gone, and if i try to do anything on live it signs me out.  So then i went on and i get this.  What is going on??  My xbox is my media hub, and im stuck in the water with no assisatance.

Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 1/6/2013 8:12:49 PM
code: E14A430A8B8F0C
s:   uIAvjy+k3hijQuhpCbad+w==
id:  d391fa2c-bf0f-40bb-8dbe-6252717b5ead



Question Info

Last updated July 5, 2018 Views 1 Applies to:

Suggest you contact a Billing Agent. You can choose Option 1 after

finding your country's support line: See -

but a faster way to speak to a Billing Agent is to go to -

sign in there if you can - then go to


Click on Request A Call and type in a few lines explaining your issue

and you will get called back quicker than if you waited in queue on hold.


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