Error when accessing "my account"

I just spent an 1.5 hours trying to get the "My Account" link to work by chatting with specialists.  I have to use an xbox account to buy games, videos, etc for my Microsoft Surface.  I get an error anytime I try to purchase a download.  So I log into xbox.com and click on "My Account".  I get this error:

 

It appears you've found a glitch in the system.
date: 4/8/2013 10:55:21 PM
code: 2910D0FDD3C627F
s:   uIAvjy+k3hijQuhpCbad+w==
id:  c4d40ac7-dd44-4589-adaa-21b9f5e72503
req:

94c36b83-7a1f-425c-87ff-0a6dee8b49fe

 

 

The person on chat knew nothing about the surface (I was told to close the browser window) and eventually disconnected the chat session, putting me 16th in line again. I have already wasted 1.5 hours.  DO NOT BUY A MICROSOFT SURFACE. They just haven't (and probably won't) worked out the kinks of using an xbox account to purchase downloads for a Surface.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

This happens where there's something amiss on the financial side of your account.

 

Have you checked all the info, payment acct + other is current, at http://commerce.microsoft.com ?

 

If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See http://tinyurl.com/XBLnumbers ...

 

but a faster way to speak to an Agent is to go to http://xbox.com - sign in there if you can - then go to http://support.xbox.com/contact-us?xr=footnav#0:2:5

 

Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold

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