Error when accessing "my account"

I just spent an 1.5 hours trying to get the "My Account" link to work by chatting with specialists.  I have to use an xbox account to buy games, videos, etc for my Microsoft Surface.  I get an error anytime I try to purchase a download.  So I log into and click on "My Account".  I get this error:


It appears you've found a glitch in the system.
date: 4/8/2013 10:55:21 PM
code: 2910D0FDD3C627F
s:   uIAvjy+k3hijQuhpCbad+w==
id:  c4d40ac7-dd44-4589-adaa-21b9f5e72503




The person on chat knew nothing about the surface (I was told to close the browser window) and eventually disconnected the chat session, putting me 16th in line again. I have already wasted 1.5 hours.  DO NOT BUY A MICROSOFT SURFACE. They just haven't (and probably won't) worked out the kinks of using an xbox account to purchase downloads for a Surface.


Question Info

Last updated July 5, 2018 Views 1 Applies to:

This happens where there's something amiss on the financial side of your account.


Have you checked all the info, payment acct + other is current, at ?


If so, suggest you contact a Billing Agent. You can choose Option 1 after finding your country's support line: See ...


but a faster way to speak to an Agent is to go to - sign in there if you can - then go to


Click on Request A Call and type in a few lines explaining your issue and you will get called back quicker than if you waited in queue on hold

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