Error Status Report W:0000-0021, X:0000-F001, Y:20A8-48E0, Z:0000-0000, ID: FFFF-FFFF

Hi,

I have a problem connecting to Xbox Live.

I recently moved to Manila and bought a new Xbox (my regular one is in Sweden which I have connected to Xbox Live from for years). I recovered my GameTag and it managed to find it based on my email/password so that seemed ok. However, only the GameTag was restored, it did Not get any of my profile info such as previously played games etc.

When I test to connect to Xbox Live, everything is looking just fine and it gets all the way. When I try to sign in however, it just keeps spinning and spinning.

I had a look at the Error Status Report and it read as follows:

W: 0000-0021
X: 0000-F001
Y: 20A8-48E0
Z: 0000-0000
ID: FFFF-FFFF

Can anyone make any sense of this?

I tried turning it and the router on and off. Tried using openDNS. Tried resetting connection and starting all over. Tried using wired and wireless internet.

Thanks for any help!

Hans

 

Question Info


Last updated July 4, 2018 Views 312 Applies to:

Hey Hans! Unfortunately, the Republic of the Philippines is not a LIVE-enabled region. You may not be able to access Xbox LIVE from that location. For more information on locations where LIVE is available, please visit: www.xbox.com/.../countries

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Is there a possibility to connect via a proxy outside of Philippines?

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My Xbox wont connect and I'm in TX

Retrod codes

W: 0000 - 0021

X: c000 - 4003

Y: 0000 - 0000

Z: 0000 - 0000

I'd: 0001 - 0003

L: 0015 - 10f1

Q: 8007 - 0435

T: wireless

A: 0.0.0.0/0.0.0.0

G: 0.0.0.0

D: 0.0.0.0 0.0.0.0

N: lynksys

S: No security

C:6

Any help would be much abliged

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Hazz3, proxies are not supported. I'm afraid Xbox LIVE is just not ready for the Phillipines.

J3SS377, more information would be required. However, these forums work best when you create a new thread with a first post of your own, as the original poster's problem and solution, although similar, is very different in detail than yours. It's great that you're researching here, but the quickest path to a solution is your own new thread, including the answers to this list:

What Country/State/Province do you live in? Republic of Texas

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000 - 0021

X: c000 - 4003

Y: 0000 - 0000

Z: 0000 - 0000

ID: 0001 - 0003

L: 0015 - 10f1

Q: 8007 - 0435

T:  wireless

D: 0.0.0.0 0.0.0.0

S:  No security

C: 6

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My Xbox is showing

W: 0000-0021

X : 0000-F001

Y : 20A8-48E0

Z : 0000-0000

L : 0015-10F0

Q: 8007-0435

T: Wireless

A: ip Address

N; Kyocera Mobile hotspot

S; Security

C; 6

Nat type Open from a mobile hotspot

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