Error remembering email and password

I have to enter my email and password everytime I login.  It gives me an error code 80048821 saying my email/password is incorrect, however I am logged in once I exit the screen.  I would like to be automatically signed in.  The email and password are obviously correct, since I am logged in here and on my xbox

 

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Last updated July 5, 2018 Views 0 Applies to:

I've been having this problem for weeks, this helped me immensely. Many thanks.

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-GO TO SYSTEM SETTINGS-  then to STORAGE - select your hard drive (gets tricky here) SELECT PROFILE- then select your profile again- select Delete. (YES DELETE)

Once you select delete a page opens and asks if you want to delete profile only or profile and items.  SELECT DELETE PROFILE ONLY. After that has finished,  It will go back to storage device page.

HIGHLIGHT your hard drive and press the Y button. Then select CLEAR SYSTEM CACHE. Once that has completed you will end up on the storage device page. Turn your xbox off for 10 seconds.

After turning the xbox on you should see DOWNLOAD PROFILE on the xbox guide. Download it. Once this is complete it will ask you to enter your email and password and you are all set. Nothing will be lost by doing this. I just literally got off the phone with an XBOX rep. and they walked me through all this and it was complete success. If you have success following this information please feel free to share this post.

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Okey i see then try this solution. Clearing cache often works and goes really quick, here is another method that are working quite often, but is a little more time consuming, altho it's worth it if it works :)

A way to fix this problem is by Deleting and re-downloading your profile.

  • Removed Profile
  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only.
  • Clear System Cache
  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. When prompted to confirm storage device maintenance, select Yes.
  • Re-download Profile
  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile.)
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.
  4. Now, enter your Microsoft account password.
  5. Select the storage device for your profile (for example, Hard Drive).
  6. If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

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yeah me also. I'm on the phone with xbox as we speak. If he can help me I will relay to you

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Tried clearing...still same situation

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does clearing the cache to resolve this problem erase your stuff?

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Hey there, try clear the cache and see if that works. Go to system settings-storage. Then Highlight the memory and press Y and select clear system cache

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