Error message: Invalid email address


My Xbox tag is toony two. I was unable to login to my Xbox live account i got an error message that said invalid account and when i called Xbox support they adviced me that my email address was changed and because there was no secret question that was setup, nor did i use a credit card to purchase she cannot help me and she also suggested i post a forum for help. I did verify address and home phone number, she says someone might have changed the email address kindly help, thanking you.


Question Info

Last updated July 5, 2018 Views 10 Applies to:

I checked your account for support calls and it doesn't look like they suggested to post on the forums, at least not in the notes. Basically if your account was compromised, you need to call phone support and file an Unauthorized Access claim. This must be filed to start the process of recovering your account and getting any refunds associated.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.