error code xbox live

Hi, when i do a test i take this:

W:0000-000B X: 0000-F001 Y:20A8-4860 Z: 8015-1918 ID:FFFF-FFFF

what' s mean?

Thanks

 

Question Info


Last updated July 4, 2018 Views 22 Applies to:

Those codes always appear and are for Xbox support agents. Are you having an issue with LIVE?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes i have a problem, with live. My xbox connect to live, but the connection is bad. Can you help me?

So, it's a problem of live?

Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes, we'd love to help! Just take a few minutes to work through this guide, and then post all of the necessary info in your thread.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

ok, sorry :-)

What Country/State/Province do you live in?

Italy, Veneto, Treviso

Router brand & model number:

Billion Bipac 5200G RC Series

Network Connection Type:

Wireless

If Wireless, what type of encryption are you using?

wep

Things you have tried:

Is UPnP Enabled?

No (i tryed it but don't works)

Is NAT Type Open?

Yes

What type of internet do you have?

dsl

Who is your ISP?

Eutelia

When you run "Test Xbox LIVE connection" what is the exact message shown on screen?

bad work, the test show this:

W:0000-000B X: 0000-F001 Y:20A8-4860 Z: 8015-1918 ID:FFFF-FFFF

Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

So there is no other text onscreen besides that error code? Could you please run a connection speed test from your PC, and then post the results?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.