error code W: 0000-000B X: 0000-F001 Y: 20A8-4840 Z: 0000-0000 ID: FFFF-FFFF

i can't connect to xbox live on wired or wireless the system says that everything is connected but when i go to log in and connect to live i can't

 

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Last updated August 5, 2018 Views 69 Applies to:

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That same error message that says you can't sign into xbox live should also recommend that you recover your gamertag, have you done that yet?

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i can't it won't let it recover

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i can't download my profile

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What does it say when you try and recover? Is it about your credentials or is it a can't retrieve information from xbox live message? If you're getting a message about credentials then you're going to need to try and change your password for your windows live ID and try again. If it says something about not being able to retrieve information then you'll want to contact phone support for assistance with the account.

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it says can't connect to xbox live when it goes to download the profile also i tried to recover on my brothers xbox and had the same issue

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In that case it sounds like a network issue. Have you tried power-cycling your router and modem?

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yes

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By can't recover or download your profile, you mean that you can't get that far or there is some kind of error message/code when you try?

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I'm having same exact problem.  Tried everything every suggestion.  Everytime I 'test connection' it tell me it's a firewall or ISP problem.  I have two xboxes in the house and the other connects just fine......help!

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Jbrew09 what is your exact error message? Metal Euphoria, is your brothers Xbox at the same house as yours?

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