For XBOX 360s
Modem Brand and Model Number: U-Verse
Router Brand and Model Number:
Wired or Wireless connection: Wireless (also tried direct connection and USB)
Update Error Message: Cannot process update
Update Error Code (6 sets of 4 digits/letters each): 4099-40A3-1600-267F-C000-0185
What you've tried:
Followed steps from this forum: tried multiple times to download from XBOX Live. Tested my connection - it will connect to modem, to internet, to Live then begin the download. As soon as it starts to process the update I get the above error code.
I then tried a direct connection with the same result.
Then I tried re-seating the 350G hard drive (I have 300G available).
Next I tried a USB drive, after restart it prompts me to update (from the USB drive), then I get the same error.
***My internal drive went out several months ago, prompting me to get the 350G drive I'm currently using. The internal drive shows up on the "settings/storage" list, but cannot be formatted.*** Until this update came out, I was connecting to Live and streaming Amazon Prime often.
Thank you for your help!