Error Code 8018101E

So a few days ago, I tried to get on xbox live only to find out that my subscription had expired.  Not normally a problem, although I do need to cancel membership for a bit.  I go into the account management to try and cancel my membership, or modify my payment options in any way and I get the error code 8018101E.  Plugged it into xbox.com/errorhelp and they had nothing.  So I go onto xbox.com/live to try and manage my account there, and I can login just fine, but I can't access my account page, or else I get the "Uh oh... that shouldn't have happened.  It appears you've found a glitch in the system."  So I can't change my payment options, or cancel my subscription, or anything else.

Ok, this is getting weird now.  So I look into the forums and find out that a handful of other people are having a similar problem.  One user suggested looking into billing.microsoft.com, so I go there, realize that I hadn't updated my card's expiration date and it has recently expired, which explains why it isn't charging the card.  So I try and remove that card as a payment option, but it tells me to remove my current subscription or update the payment option before I remove the card.  Obediently, I try to cancel the subscription, but billing redirects me back to my account page on xbox.com/live...  Only I still get the previously mentioned error message, preventing me from accessing my account page.

I've seen a few options to update my payment option (updating the expiration date comes to mind) but I don't want to renew my subscription at this time.  Any thoughts on how to fix this?

 

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Last updated July 4, 2018 Views 64 Applies to:

im having the exact same problem!

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I've had this issue before and I had to call them to fix it.

I don't remember the number but you can try this.

support.xbox.com/.../contact-us

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Call 1-800-4MY-XBOX

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So like Dangerous Cutie said, calling 18004MYXBOX would probably have worked just fine.  But I found that downloading my profile onto my console (even though it was already on there) gave me the option to revert to a free membership, and therefore gain access to xbox live (at least, everything a silver membership has access to).  Since doing this, I've been able to access all of my arcade games, and all of my previous dlc is no longer corrupted.  Problem solved, I guess.

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Hey there!  Glad to hear it's behaving for you :)

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