Error code 8015d012

Hi,

Need to check what's the troubleshooting steps on this one? Tried to check the code and it seems that there is no info on this one.

Any help? Thanks..

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Hey...What is it doing or not doing??your xbox?? I cant find that code on the internet? A little more info please maybe I can help.

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Oh, sorry for that.

We are trying to download my friend's account then we got this error code on the screen..

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Try to delete and re-download the Xbox Live profile, then clear the system cache.

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@Sekfieroth: we tried that also, still the issue persist..

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Better contact Xbox Support then:

support.xbox.com/.../contact-us

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Good luck,  I was chatting for over two hours and got no where about the same error code.  Beyond frustrated since I've spent over six hours trying to troubleshoot this.

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Go to account.live.com, sign in with your account, and then you will be prompt to sign in using your parent account information. then you should be able to download the profile

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