Error Code 8015D003

Hi Folks,

My son tried to logon to his xbox last night but the error code 8015D003 came up.  I checked on the help section of the microsoft page and did all the things suggested 9which was what I've seen advised on here in other posts) but no luck.  In desparation I rang their very expensive help line cost about 30 quid :(  only to be asked to bear with me, while she finished eating something and then asked to redo all the things I had already done, although I had said we had already done all these things.

Anyway the upshot is I'm £30+ down and still haven't managed to get into live account.  is there anything that you could suggest I try please or is there a cheaper way of contacting microsoft please.

Sorry for the little rant about phone costs!!

Jill

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hello Omighty, I'm going to assume you have gone though the following steps below. Please review and if this not work pleases initiate a change with one of the Xbox ambassadors

If you see status code 8015D003 when you try to sign in to Xbox LIVE, there may be a problem with your profile.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

Follow these steps:

1.Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.

2.Click Edit security info.

3.Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.

4.Sign out of your Microsoft account, and then sign in again.

5.Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

1.Press the Guide button on your controller.

2.Go to settings and select System Settings.

3.Select Storage or Memory.

4.Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

5.Select Clear System Cache.

6.When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

1.Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:a.Plug the USB flash drive into your console.

b.Go to settings and select Storage.

c.Select All Devices.

d.Select Profiles, and then select your gamer profile.

e.Select Move.

f.Select the Memory Unit that you want to move your profile to.

Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.

g.Remove the Memory Unit from your console.

2.Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

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here is a link to the ambassador chats

support.xbox.com/.../clickToChatWithAmbassador

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Please come back and let us know if you were able to find a solution. with the above suggestions

thank you

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Above steps are perfect! It resolves the issue.

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