I have a family xbox live account and my son is a part of that account. recently, he began to receive the 8015D003 error and cant log in. when we try xbox.live or other areas to log in, we get an account doesn't exist. we know it does, he has used if for years and his account still shows up under my xbox live.
When we enter his email, we are told it doesn't exist, therefore we can never got to the page to change his password because Microsoft doesn't even recognize his email anymore. we did change email providers almost two months ago and his old email address is no longer active... he/we have new email addresses through a new provider... maybe since the old account is no longer active, it has caused problems with xbox...
we have a lot invested in his xbox account and would hate to loose if we had to create a new account for him.
we have tried clearing all the cache info, deleting and reading the account (it will delete and I finally got it to re-add through some weird steps, but still wants log-in email and pass... thus getting the same 8015D003 error.
I have been waiting quite a while for a response from techsupport, submitted under my account but no response and no outlet to connect to for a status update.
not good with all that is invested in this xbox and his account. not good with a new product scheduled to come out... playstation is looking better all the time, especially if we have to create a new xbox account and loose our accumulated "assets".
any help appreciated.