Error Code 8015D003

"Sorry, something is wrong with your microsoft account." code: 8015D003

I've tried re-setting my password adding a phone number, clearing system cache, can anyone help me at all? I cannot sign into XBL at all at the moment

 

Question Info


Last updated July 4, 2018 Views 449 Applies to:

Problem

If you see status code 8015D003 when you try to sign in to Xbox LIVE, there may be a problem with your profile.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

Follow these steps:

Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.

Click Edit security info.

Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.

Sign out of your Microsoft account, and then sign in again.

Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

Press the Guide button on your controller.

Go to settings and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:

Plug the USB flash drive into your console.

Go to settings and select Storage.

Select All Devices.

Select Profiles, and then select your gamer profile.

Select Move.

Select the Memory Unit that you want to move your profile to.

Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.

Remove the Memory Unit from your console.

Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

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Not as simple as that I am afraid. the Account my XBL is joined to got blocked because of the repeatedly re-trying logging in meaning I CANNOT get onto my XBL (example@live) profile to verify anything! is there anything I can do?

Note this is a secondary account attached to a differnt user profile.

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Hey there LibbyPig! How do you mean it is blocked for repeatedly trying to log in? Most of the time when I see that happen it's only blocked for a period of time (usually like 15 minutes). Have you tried logging into account.live.com and making sure all of your information is correct?

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The "Microsoft account" associated with my Xbox account (not the one I am posting from)  was blocked due to me, over the course of an hour trying to sort the error code, seeing if password/username

Was wrong repeated incorrect log ins completely blocked it, I cannot get into it at all due to the reference email address being incorrect(posted this issue in Microsoft forums no avail)  and so I cannot access it to fix this code all I need is an ability to access the things I have paid for without this blasted error code/proofs until I get my windows account back I cannot play on XBL which I pay for

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Hey again LibbyPig! Have you tried logging into your account again today to see if the block still persists? If it does, you can try going to xbox.com/forgot to see if that will help you remember your email/password. If that doesn't help, I think your best bet would be to use the Contact Us page to set up a support call. There's not much we can do on the forums to help you get into your account.

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i tried all of ur solutions for the error code 8014D003 and none have worked. is there any other way I can get help?

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Hi ghgcjgkucxktg. This thread is a little old. If you would like some support, please go ahead and create a new thread. We will be there to assist! :D

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I had the same problem but then I changed my password on xbox live.com. It didnt let me log in so i clicked can't log in and it let me change it. Also i disabled the two-step verification thing, also might have caused a problem.

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it worked for me Thanks

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