error code 8015d002

how do i correct this error its getting annoying

 

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:

Hello

Try going to account.live.com, sign in there, and change your password, then sign out, sign back in again, select Edit Security Info from the Account Summary page and make sure you have a working cellphone number listed under Phone Numbers, a working alternate email address and a Secret Question you know the answer to.

If you are still not able to login to the account try to delete the profile ( delete profile only) and then download the profile again.

If that doesn't work, try calling support.

Hope this helps.

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I don't know if you guys still have this problem, but, I was getting the D002 error message as well. This worked for me. I went onto my xbox and re downloaded my account. For some reason it recognized my password there.  

I didn't have to delete my profile first. I was signed out though, so maybe make sure you're signed out.

1. Press the middle button (xbox button, or whatever it's called).

2.Download profile

3. Enter account e mail then password

4.Check the box so it remembers the password.

It only took a minute or two to download. I hope this works for you guys. It was starting to irritate me.

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