Error code: 8015D002

Dear Microsoft,

My email address got banned. It got hacked and got banned because the hacker sent some kind of email on my email address. Now, I can't login on my GamerTag anymore. I went in a LiveChat with: Cassie, Philip N and Dale. Cassie made a ticket for me to unban it. But then my email address's password changed somehow. The day before the live chat with Cassie it worked (the password). Dale told me to go to the forums. The GamerTag I'm trying to get on is: Hydra x Ghost.


Question Info

Last updated July 5, 2018 Views 10 Applies to:

Hey there JarringMammal!

If you're unable to access the email that's tied to your account, you'll need to contact phone support (you can use the Contact Us page) and create an escalation for the Advocacy Team. They will be able to go through your options with you to help get things resolved.

I hope everything gets sorted for you quickly. =)

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