Error Code 80154002

I got that error code (80154002) when i attempted to change my GT to another Microsoft ID. When I signed in (with the same microsoft ID) at xbox.com my gamertag was CatchyBasher95 (the website created that tag for me) but on my xbox my GT is "Sinkaa91". I always get e-mails about the Live Gold subscribing. I've refreshed my security proofs via live.com and xbox.com and changed the password too, and after this  I can signing in Xbox and the website, but nothing has changed. I dont have any ideas how to continue. i've phoned the hungarian support, but they've told me the same i can find at http://support.xbox.com/hu-HU/billing-and-subscriptions/account-management/manage-microsoft-account#9612b19bb2684f1a9ebf5affb8dd256b.

(sorry for my english, if i took any mistake)

 

Question Info


Last updated July 5, 2018 Views 422 Applies to:

I've created this thread, as you see, my problem is being solved. I chatted with a microsoft support agent, she escalated my problem to Tier3 team. Few days later i got an email by them. There were some steps to help me.

Use this: http://support.xbox.com/en-US/contact-us

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Sydnee Mcleod, these forums work best when you create a new thread with a first post of your own, as the original poster's problem and solution, although similar, could be very different in detail. It's great that you're researching here, but the quickest path to a solution is your own brand-new thread.

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We're you able to fix the problem. I have the same thing happening

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not really coo, because i want to use the orignal GT. I still have that issue i describe above. i've spoken with the support, and she escalated my issue to an upper support team. i dont have any idea to repair this issue.

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Hey Basher,

Cool! Glad you have that step worked out. We will be waiting to help you if you need further assiatnce, but please do come back and let us know if this solution has worked for you. Thanks

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I copied my original GT to a pendrive, then redownload the new one and as i thought the randomly generated GT - CatchyBasher95 had been downloaded. So i ll recover my old GT, because i dont want to lost my achievements, if i can.

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Hey basher,

Your English is just fine! =) Please bare in mind that there has been a service alert today. You can view it here. When it has been removed and if you are still experiencing this problem, please do let us know. Thanks

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It sounds like the account you are signing into on your Xbox console might still be the original email. Please try deleting the profile on your console and redownloading. Let us know how it goes and we will troubleshoot from there.

Thanks!

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