Error code 80151909

I haven't been able to connect my profile to xbox live since early January. I've chatted with support reps online and over the phone several times, and they have not been able to help. They've apparently escalated my issue, but I haven't heard anything back yet in the weeks since. I've been patient for the past two weeks in case it was a problem with my ISP (Time Warner Cable), so now I'm reaching out to you guys for help.

Here is the initial error message:

"Your console can't connect to xbox live. Do you want to exit this session and test your network connection? ... 80151909". 

After doing the following:

  • test xbox live connection (green across the board)
  • followed the 80151909 support article
  • deleting profile
  • clearing cache x3
  • re-downloading xbox live updates
  • power cycling modem, router, xbox360:
  • changed MS account password
  • required profile download via website
  • switch wired <--> wireless
  • youtube video guides for "80151901" (which didn't help)
.. I try to download my profile - it says "Hi Longbow Nurse! Downloading your profile." The progress bar gets ~10% and this error message pops up:

"Sorry, xbox live profiles can't be downloaded right now. Try again later. 80151909."

My console can certainly connect to xbox live and download profiles. I can download and access my brother's and friends' profiles just fine. In fact, my brother saw the same error message (the first one) when he tried to sign in to my profile on his console (different state, different ISP - Comcast). So that leads me to believe that it is a problem with my profile itself, not my console nor my connection.

I had changed my gamertag less than a week before this issue occurred, but I don't know if that has anything to do with it. I first saw this issue when I was trying to set up my 360 as a Windows Media extender so it could play videos stored on my PC - it prompted me for an optional media update (which i already had) and signed me out, and since then I have not been able to get back online with my profile.

Here are the current error status reports for my wireless and wired connection in case that's helpful. Earlier this month either the L or the Q for the wireless connection was "8015-1909". It's not that anymore, but 80151909 is still the error code.

Wired Wireless
W 0000-000B 0000-0021
X 0000-F001 0000-F001
Y 20A8-4840 20A8-4840
Z 0000-0000 0000-0000
ID FFFF-FFFF FFFF-FFFF
L 0015-10F0 0015-10F0
Q 8015-100D 0015-10F1
T Wired Wireless
A 192.168.1.105/255.255.255.0 192.168.1.105/255.255.255.0
G 192.168.1.1 192.168.1.1
D 208.67.222.222, 208.67.220.220 208.67.222.222, 208.67.220.220
N **network name**
S WPA
C 6

Any help would be greatly appreciated. I've lost almost a full month of playing time, and no one I've spoken with so far has been able to help me.

Thanks!

 

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Last updated July 4, 2018 Views 1,571 Applies to:

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Greetings Longbow!
Could you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standards that Microsoft provides.

Could you also tell us if you have the two-step verification disabled or enabled for your Microsoft account.

Thank you! 

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Hi taidara,

I double checked; all of my security and account info is up to date, and two-step verification is disabled.

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the same thing is happening to me except for me, my xbox randomly had me sign out and then my account disappeared. i get the "Sorry, Xbox Live profiles can't be downloaded right now. Try again later. (with a different error code) 80070571." It started happening to me about 2-3 weeks ago and i have all of my security questions updated too. I can download other profiles but not mine.

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Sorry to hear you are having the same problem. Hopefully somebody at MS can help us out here.. I don't think the problem is on our end.

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Your not the only alot of people are with you on this issue

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alright i just fixed it! Alright so what you have to do is:

Step 1: go to System Settings.

Step 2: go to Storage.

Step 3: go to Hard Drive.

Step 4: go to Profiles.

Step 5: go to your profile and click on it.

Step 6: select Delete.

Step 7: Delete PROFILE ONLY! you do not want to delete profile and items or you're done for.

Step 8: re-download your profile. it worked for me it should work for you.

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oh wait nevermind you already deleted your profile...

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Wow. Okay, so I found the issue. There was a 1 month gap from when my account was up for renewal and Microsoft posting the transaction. Microsoft posted the transaction 1 month later, so during that month my profile was apparently invalid.

Thanks, Microsoft!

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1/29/2014 Time 1:45 PM NYS I have the same issue is this issue on there end our is it our IPS and the cable company I use ??

I ran the system check all good with connectivity nothing shows out of place. Is this those hackers ? or whatever. This morning everything was fine Did Microsoft pull the plug on the 360 already ? this sucks ya know.

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ive got the same problem, ive got one month left on my xbox live gold but now i keep getting this error code!

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