error code 80151904

i get disconnected and try to sign in and this pops up

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hello!  This error code suggests that there may be a problem with your profile.  Try the following options and post back to let us know if that resolves your issue. :)

Solutions

Try one or more of the following solutions.

Clear the system cache

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  4. Select Clear System Cache.
  5. When prompted to confirm storage device maintenance, select Yes.

Re-download your profile

    1. Press the Guide button on your controller.
    2. Select Download Profile.    

      Note Not seeing Download Profile? Press X to sign out of your profile.

    3. Enter the Microsoft account associated with your Xbox Live gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Note “Microsoft account” is the new name for what used to be called “Windows Live ID.” It’s the email address and password you use to sign in to Microsoft services (including Xbox Live). Find out more.

  1. Enter your Microsoft account password.    

    Note If your account is an Xbox Live child account, the parent’s Microsoft account information is required to download the profile.

  2. Select the storage device for your profile (for example, Hard Drive).    

    Your profile will begin downloading. Once your profile is downloaded, you can choose whether or not you want to require your Microsoft account password to sign in to your profile.

Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Contact Xbox Support

If this issue persists, contact Xbox Support to research any issues that may affect your account.

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I'm having the same problem and none of the solutions work. It's so frustrating!  Please help!

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