ERROR CODE 80151011

I Decided to finally turn my Xbox on and start playing MW2 again and just when I tried to sign in it wouldn't let me, figured it was a network issue, but my Internet is working just fine. I deleted my profile and tried to reinstall it and it tells me I can't download it and I get the error code 80151011 I tried the LB RB X LB RB X trick and that didn't work I cleared cache and everything still nothing. HELP!
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Hello, please try out these trouble shooting steps in the exact order as listed, and let us know if this helps any. :)

Problem

You see the following error message and code when you try to sign in to Xbox LIVE:

Sorry, Xbox LIVE profiles can't be downloaded right now. Please try again later. 
Status code 80151011

This may indicate a problem with your profile.

Solutions
Solution 1: Did you recently sign up for two-step verification?

If you recently turned on two-step verification, you may not know how to sign in to apps or devices that don't accept security codes. Some apps (like the mail apps on some smartphones) and devices (like the Xbox 360) can't prompt you to enter a security proof when you try to sign in. If you get an incorrect-password error with an app or device, you'll need to create a unique app password to sign in. After you sign in with your app password, you're all set to use that app or device. You’ll use this new app password to sign in to your device instead of using your Microsoft account password.

You'll need to create and sign in with an app password once for each app or device that can't prompt you for a security proof.

  1. Sign in to your Microsoft account.
  2. Under Password and security info, tap or click Edit security info
    If you're prompted for a security proof, enter it and tap or click Submit.
  3. Under App passwords, tap or click Create a new app password
    A new app password is generated and appears on your screen.
  4. When you’re prompted for your Microsoft account password on your Xbox console, enter the app password that you created online. 
    After you sign in with your app password, you're all set to use that app or device. You will use this new app password to sign in to your device instead of your Microsoft account password.

Solution 2: Verify your Microsoft account security information

Follow these steps:

  1. Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 3: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 4: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
    1. Plug the USB flash drive into your console.
    2. Go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to. 
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

Solution 5: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 6: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
  2. Press the Guide button, and then select Xbox Home.
  3. Select settings and then System.
  4. Select Storage.
  5. Highlight your storage device (but do not press A to select it).
  6. Press the following buttons:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  7. On the Delete System Update screen, select Yes.
  8. After your Xbox console restarts, select OK to download and install the system update.
  9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.

 

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I've tried all of those and nothing is working

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Greetings PuRe!

Try follow the instruction steps up front and in given order (this is important). These steps looks similar to what iNB4 suggested you to do, but with a slight difference to it. Ok, let's get started.

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download your profile instead of your Microsoft account password. Here's how! 

*This is used for when you have the two-step verification turned on/enabled.


Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

 

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