Error Code 80151011 Cant download live accounts right now

Hello,

I am having problems getting my account to work on my 360. I have been able to log on with my brothers account but mine will not work. It was coming up with a few different error codes that I have been working through using trouble shooting. I have cleared the cache, removed my profile deleted the most recent update. Nothing has worked and this is the error code I am at right now. Please help.

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Greetings HUSKY!
Follow the instruction steps up front and in given order and let us know how that goes and we'll work from there.

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download your profile instead of your Microsoft account password. Here's how! 


*This is only used for if you have the two-step verification turned on/enabled.


Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standars that Microsoft now provides.

With this information being updated to have your account well protected, we can now start focus on the next steps: Make sure your profile is completely removed, otherwise: Delete Profile Onlyclear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile,  you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache 
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console.

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

Post back and let us know if you were helped by this.

 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

That did the trick. I had the two step off. I updated the security information first thing this morning, my profile was already deleted. It must have been the clearing of the cache three times in a row. Again thank you very much for the quick response and the helpful advice.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Glad to have you back, up and running again. Have a nice weekend and happy gaming. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I do everything you say but downloading profile stuck at 10% and then it displays me an error code.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Greetings Gol D Roger!

Appreciate if you can create a new thread, detailing out your situation, including any error code you are getting and any troubleshooting steps that you have tried so far. This information will help us so that we can provide you with the very best support possible. Thank you!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It's simple, when I try to connect the Xbox Live asks me to save the email and password address. After it gives me the error code 80151011 and it is at the interface without being connected to Xbox Live.

PS: sorry for the mistakes but I'm not very good at English;)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Gol D Roger!

If the above steps didn't help you, and you haven't already, please go ahead and make a new thread. That way we can tailor our support to your specific issue. Thanks! ^_^

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.