error code 80072EF3

Hello

 

I'm experiencing a problem when I try and log into my xbox live account, as it is asking for confirmation of my e-mail and password which are entered correctly, then it signs me in but comes up saying it is temporarily unavailable, with error code 80072EF3 and then it signs me out... what can I do?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Greetings FreshestGoat!

Thank you for bringing your issue to the forums! Now, let's see what we can do for you and get you up and running again.

Could I have you try the following steps and in given order and let us know how that goes and we'll go from there.

*If you have the two-step verification turned on/enabled for your Microsoft account, then you need to Create a new app password under App passwords. You will then use this new generated app password to sign in or download your profile instead of your Microsoft account password. Here's how! 

*This is only used for when you have the two-step verification turned on/enabled.


Can you verify that you have updated the security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft account. This information is essential to ensure that your account is well protected and meets the security standards Microsoft laid out for you.

With your security proofs being updated, let's focus on the next steps: Delete Profile Only from the Xbox storage device, clear system cache (three times in a row) and finally, recover your profile from LIVE.

How to delete Xbox LIVE profile safely
Before you delete your profile you have to know the username and password for your Microsoft account that is associated with your profile.

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Clear Xbox system cache (3 times in a row)
 

  1. Press the Guide button on your controller, go to Settings, and select System Settings.
  2. Select Storage or Memory.
  3. Highlight any storage device, and then press Y on your controller.
  4. Select Clear System Cache.
  5. Important: Clear your Xbox system cache 3 times in row.

Restart your console

Download Xbox LIVE profile.

  1. Press the Xbox Guide button on your controller (large X button in the center of your controller).
  2. Select Download Profile.
  3. Enter the Microsoft account associated with your Xbox LIVE gamertag.
  4. Enter your Microsoft account password.

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Good stuff! :)

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