Error code 80072EF3

Getting error code 80072EF3, anyone know how to fix it?


Question Info

Last updated July 4, 2018 Views 21 Applies to:

Could you verify that you have update the security proofs like phone numbers, alternate

email addresses, and security questions and answers to your Microsoft account. This

information is essential to ensure that your account is well protected and meets the

security standard that Microsoft now provides.

Go here

Click on “Security info” under “Overview”

Make sure "2 Step Authentication" is enabled at the top of the page

Then return to “Security info” under “Overview”

Click on “Create a new app password” under “App passwords”

Enter your app password in the password field


Go here and select "Require Profile Download"

to reset your profile access

With this information being added and updated, let's focus on the next steps: Clear Xbox

system cache (3 times in a row) and finally, try download your profile from LIVE. Follow

the steps.

Clear Xbox system cache

1.Press the Guide button on your controller, go to Settings, and select System Settings.

2.Select Storage or Memory.

3.Highlight any storage device, and then press Y on your controller.

4.Select Clear System Cache.

5.Important: Clear your Xbox system cache 3 times in row.

6.Go back to Storage


8.Select Yes to clear the System Update

Restart your console.

Download Xbox LIVE profile.

1.Press the Xbox Guide button on your controller (large X button in the center of your


2.Select Download Profile.

3.Enter the Microsoft account associated with your Xbox LIVE gamertag.

4.Enter your Microsoft account password.

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