Error Code: 80072EF3

My Xbox, when started up, is opening the guide and prompting me to enter my credentials, which then I do, and, according to the response, I do so correctly. Then it asks me if I want it to remember my password, and, since it is my Xbox alone, I mark the box and click continue. When this page appeared, it told me I how many friends I had on, signifying I HAD connected to Xbox Live. It then, after I click 'remember password' and 'continue,' disconnects me and tell me "Sorry, there was a problem. Please try again later. Code: 80072EF3" I did some searching, and apparently people where getting this code while trying to purchase or rent movies from Zune, not during sign in procedures. As this prohibites upon my ability to play, I would appreciate a hasty response and/or fix.
 

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Last updated July 4, 2018 Views 0 Applies to:

I'm having this same problem, which is odd because my 360 was working fine yesterday. Now all of a sudden, I can't do anything.

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Hello,

I just helped a few other people regarding this issue. The error simply means there is a problem with your security proofs. Follow these steps and your account should be back to normal.

Solution 1:

1). On the Xbox Home Screen, click on System -> Storage -> Hard Drive -> Profile, select Delete, then click Delete Profile Only.

2). Press "B" on the controller until you see "Hard Drive", Press "Y" on the controller and select "Clear System Cache" on the screen.

3). Shut the Xbox 360 off completely. Then turn it back on

4). On the Xbox Home Screen, Scroll until Social is selected on the top of the screen, Click "Sign In or Out", Scroll all of the way to the right and select Download Profile.

5). Follow the On screen prompts. If your on your personal Xbox, make sure, Save Password is checked in the box.

You should now be able to connect to Xbox Live, if not go to "Solution 2".

Solution 2:

1). Go to https://login.live.com

2). Sign in with your email address and password.

3). Once on the homepage, on the Left tab, click on "Security info".

4). You may get a message that you will need to get a security code from your Email Address or Phone number. Note: if you don't have access to the Email Address or mobile phone anymore, then Click on cant use those anymore.

5). Enter the security code.

6). Now Check and see if you have a mobile phone and alternate email address and mobile phone entered in, make sure they are verified. If not enter the information in.

7). On the Xbox Home Screen, scroll right until you see settings, click on System -> Hard Drive -> Profile, select Delete, then click Delete Profile Only

8). Go back to the Xbox Home Screen, Scroll until Social is selected on the top of the screen, Click "Sign In or Out", Scroll all of the way to the right and select Download Profile.

9). Follow the On screen prompts. If your on your personal Xbox, make sure, Save Password is checked in the box.

You should now be able to connect to Xbox Live.

Let me know how this works for you.

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