We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
If you’re seeing this message and error code, it means that your profile has been corrupted.
Solution 1: Delete the corrupted profile that’s stored on your Xbox console and then download your profile again
Delete the corrupted profile that’s stored on your Xbox console
Go to Settings, and then select System.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Download your Xbox LIVE profile
Press the Guide button on your controller.
Select Download Profile.
Note If you don’t see Download Profile, it probably means that you’re signed in. Press
X to sign out of your profile.
Enter the Microsoft account that’s associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Questions about a Microsoft account or a gamertag.
Note If your account is an Xbox LIVE child account, you have to use the parent’s Microsoft account to download the profile.
Select the storage device for your profile (for example, Hard Drive).
Your profile will begin downloading. Once your profile has downloaded, you can choose whether to require a Microsoft account password to sign in to your profile.
Remember Password option
The Remember Password option is off by default, which means you’ll be prompted for your Microsoft account password when you sign in to your Xbox LIVE profile.
Leave Remember Password unselected if you want to be prompted for your Microsoft account password when you sign in to your profile on this console.
You should now be able sign in to this console using your Xbox LIVE gamertag.
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