Error Code: 80048821


I'm reading a lot of people are having this same problem.  I cannot sign into my Live account, it says either my password or email are wrong when I've quadruple checked to ensure they are not.  How do I fix this?


Question Info

Last updated July 4, 2018 Views 0 Applies to:

The steps below have fixed this bug for other users so hopefully it works for you.


Delete your profile, clear your cache 3 times, I know it may sound silly but please do it 3 times, and then download your profile.

Delete Profile Safely:

Go to Settings, and then select System.
Select Storage.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete.
Select Delete Profile Only.

Clear System Cache , don't forget to do it 3 times!:

Go to Settings, and then select System.
Select Storage.
Highlight Hard Drive, and press Y
Select Clear Cache, and press Yes.

Download Profile:

Push the middle button on your xbox 360 controller.
Select Download Profile.


Download, move, or delete your Xbox LIVE profile

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