error code 80048821

Xbox asked me to re confirm my email address and password have checked and password is correct as allows me to log in online. howevre via the xbox it says that either my email or password is wrong, which it clearly isnt and comes up with error code 80048821. The weird thing is, is that it does log me in as comes up and tells me who is online  and cant sign in to messenger etc. but wont go pass the error page.

Spoke to support and they told me to remove the last update, which i have but error still appears

 

Help!!!!

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

A way to fix this problem is by Deleting and re-downloading your profile.

Removed Profile

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Clear System Cache

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller.

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Re-download Profile

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile.)

Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Now, enter your Microsoft account password.

Select the storage device for your profile (for example, Hard Drive).

If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

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Ive deleted the profile. how do i redownload it?? do I go to the click the join xbox live button. when i try recreating my profile it says my account is associated with a profile.

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Thanks I found out how to redownload the profile. this error has been a real pain for the past week.

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Thanks for this answer both of you guys have really helped me it was a pain geting that error

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