Error code: 80048821

Everytime I sign on to Xbox live it comes up with a security thing saying I have to enter my email and password. I do this with my correct email and password then it's cones up saying sorry that's either the wrong password or the email address doesn't have an Xbox membership. But it still lets me on Xbox live. I just need to know how to stop it

Question Info

Last updated July 4, 2018 Views 2 Applies to:

A way to fix this problem is by Deleting and re-downloading your profile.

Removed Profile

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select Delete Profile Only.

Clear System Cache

Press the Guide button on your controller, go to Settings, and select System Settings.

Select Storage or Memory.

Highlight any storage device, and then press Y on your controller.

Select Clear System Cache.

When prompted to confirm storage device maintenance, select Yes.

Re-download Profile

Press the Xbox Guide button on your controller (large X button in the center of your controller).

Select Download Profile. (Not seeing Download Profile? Press X to sign out of your profile.)

Enter the Microsoft account associated with your Xbox LIVE gamertag. If you don’t know your Microsoft account or password, see Find your Microsoft account or password.

Now, enter your Microsoft account password.

Select the storage device for your profile (for example, Hard Drive).

If you’re downloading your profile to your own console, you can select the Remember Password option so that you aren’t prompted for your Microsoft account password when you sign into your profile.

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