We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
Please help! I keep getting this error code after it says that I have to input a password and email account, when I know BOTH are absolutely correct when I put them in. I can still use Xbox Live, but this is getting incredibly annoying.
If you haven’t already, start by adding security proofs like phone numbers, alternate email addresses, and security questions and answers to your Microsoft
account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.
When this information has been added and updated, we can now start focus on the next steps, clear your Xbox system cache and recover your profile.
Clear Xbox system cache (3 times in a row)
Press the Guide button on your controller, go to Settings, and select System Settings.
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Clear the system cache 3 times in a row.
Restart your console.
Download Xbox LIVE profile
Press X to sign out of your profile.
Press the XboxGuide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.
Post back and let us know how it goes.
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