I am trying to change my sons privacy settings on his new Xbox One as he currently cant play multiplayer.
When I try to change it, there are no options to..as it is greyed out. The message says "this child is currently in another family".
How do I fix this, as anything I have read doesnt seem to have a definitive fix. So at the moment my son has a new Xbox One, his 4th year of Xbox Live but cant play anything online.
The help topics are very frustrating as it just goes round in circles.
Any advice appreciated. Thanks