error code 0x80070490 xbox one

I keep getting this error code it wont let me into the home screen. :( please help.

 

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Last updated October 14, 2018 Views 13,232 Applies to:

Me too!!

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Hey guys! If you head to http://xbox.com/errorhelp you can put error codes in and get suggested troubleshooting tips. For this particular error, the steps given are:

Solution 1: Delete your gamertag, clear your cache, and recover your gamertag

If you get this error when you’re trying to download your Xbox Live profile, follow these steps:

Unplug any accessories attached to your console, such as a headset, the Xbox 360 Chatpad, or the Kinect sensor.

Delete your profile. For more information, see Download, move, or delete your Xbox 360 profile.

Clear your system cache twice. See How to clear your Xbox 360 system cache.

Recover your gamertag. For more information, see Download, move, or delete your Xbox Live profile.

Restart your console.

Solution 2: Free at least 200 MB of space on your hard drive

If you get this error when trying to stream video from Movies & TV, free at least 200 MB of space on your hard drive.

For information about how to delete items from your hard drive, see Copy, move, or delete Xbox saved games, profiles, and avatar items.

Solution 3: Contact Xbox Support

If you still experience the problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page. (http://support.xbox.com/contact-us)

As it looks like the error points to a 360 error, are you in the preview program? If so, you'll want to check the preview forums (Preview Forums) for assistance.

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You can't access any of that and the error if for the XBOX ONE, NOT XBOX 360. I am having the same issue.

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The only time I have seen a 360 error on the One is when it had to do with a preview update, which is why I assumed they are in the preview program. If you are in the preview program and can't access the preview forums, you'll want to create a new post asking for access

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I am in the same situation. All of a sudden my screen is completely black after booting up the Xbox One logo and it says "Something went wrong... Give it another try."... etc. Anyone from the previous days have any luck??

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I got ark survival evolved yesterday and today it doesn't work

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I just started getting this error whenever I try to use Cortana. It just says warming up, and I get the error. It still seems to work though, and I'm not seeing it affect anything else

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Hey there blackknife,

This thread is a bit older and it sounds like your issue is Preview Program related, you'll want to post about this in the Preview Forums HERE for the best troubleshooting steps.

Please feel free to create a new thread if you have any other Support related issues! :)

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