Error 831188FE

Hey

Today I decided to turn on my 360 after a long time, updated the console and stumbled upon this error code. I've tried every solution there is: deleting and re-downloading the profile, deleting the cache two times, wired & wireless connection, rebooting my router, re-installing xbox update, changing the live account password, updating security info but I still get the error message whenever I try to login to Xbox Live.

Any ideas?

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Hey kopecka,

To get a better understanding of your network setup, could you check This Sticky and fill out and post back the bold information at the bottom of the post?

Please post back with that information and we'll work from there =)

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There shouldn't be any problem with connection itself, but here goes:

What Country/State/Province do you live in? Finland
Modem brand & model number:
 Cisco EPC3008
Router brand & model number:
 Netwjork W268R

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal

Things you have tried: Mentioned in previous post.





After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 20A8 - 48E0
Z: 0000 - 0000
ID: FFFF - FFFF
L: 0015 - 10F0
Q: 0015 - 10F1
T: Wireless
D: 62.241.198.245, 62.241.198.246
S: WPA
C: 6

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Is UPnP Enabled? Unknown

Do you have a NAT error? If so, what is your NAT type? No

Any Error Codes you encounter: Error 831188FE

Who is your ISP(Internet Service Provider)? DNA

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Hey there kopecka! Thanks for all the information you've given us so far! Let's see what we can do to get things sorted.

I see you mention updating security info, which is great. Since you hadn't turned your console on in a while, the issue could lie with needing to update that security info, then give your profile a clean redownload.

Since I can't tell what exact order you tried things in, I suggest giving these steps a shot in this specific order:


Let us know how that goes and what the results are. We'll be standing by to assist from there. ^_^

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