So I was logged into my XBL account earlier today, everything worked just fine. Tried logging on again a couple of hours ago... bam, it asks me to "Login with email and password", okay I think, and do it, and just as I'm about to press "Next" right as you
select "Remember my password", I briefly log in, it says how many friends I have online etc, but then an error appears - 831188FE. The strange thing is we tried this on my BF's Xbox and he can log into my profile just fine, and I can log into his profile just
fine from my xbox.
So what's wrong with my tag? Well, we called customer support, were told to disconnect, delete and re-retrieve profile, put it on a flash drive, clear cache etc, all to no avail because I kept getting the same message. So we tried resetting the password and we did it a good few times actually, because it didn't fix anything... My BF deleted my GT off of his Xbox because customer support told us to do so, but it still didn't fix anything.
I deleted my profile AGAIN after the PW reset but now I can't even retrieve THAT because it gives me a 80151012 error, and "Sorry, something is wrong with your account"...
Can someone please help me? It's kind of urgent as I'm a Youtuber and need my Gamertag online for certain content. So first thing's first, I need to be able to re-download my profile, fixing error 80151012, but then I also need to actually be able to sign
into my profile and STAY online, fixing error 831188FE... From what I understand, that last error doesn't even exist in Microsoft's error database, so I don't know what to do...
(And btw, no, my Gold membership hasn't expired nor did I get banned)
Alright, thanks in advance to whoever replies to this. :(