Error 8015D02E

My real Xbox accout is mayham247 and when I sign in to it it makes me do the add security thing but It says error 8015D02E And I don't know my information to log on to my email cause I made this account when the Xbox360 came out. Plz some one help me.
 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

Hey there bud! Sorry that you're facing this issue!

 

After having looked in to your error code, I found a page with solutions and a description of the issue. You can find this below:

 

Status code: 8015D02E
Problem

If you get this message and error code, it may mean that your Microsoft account is blocked or has been compromised.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Confirm that your Xbox LIVE account has not been compromised

To confirm that your Xbox LIVE account hasn’t been compromised, see What to do if your Xbox LIVE account has been stolen.

Solution 2: Make sure you’re using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

If you still experience the problem, try the next solution.

Solution 3: Check your Microsoft account on Xbox.com

To make sure that the Microsoft account you’re using is the right one, try signing in to Xbox.com by using the same Microsoft account that you’re trying to use on your console. If there’s a problem with that Microsoft account, you’ll be prompted to correct it.

If you’re signed in with the wrong gamertag or if you’re prompted to create a new Microsoft account, you’re likely using the wrong Microsoft account.

If you still experience the problem, try the next solution.

Solution 4: For a child’s account, use the Microsoft account

If the Xbox LIVE account is a child's account, make sure you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the parent’s Microsoft account (the Xbox LIVE family primary account). Follow the instructions in that email to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you’re signed in with the Xbox LIVE family primary account.

If you still experience the problem, try the next solution.

Solution 5: Reset your Microsoft account password

If you can’t remember your Microsoft account password, Reset your password.

If you still experience the problem, try the next solution.

Solution 6: Go to Windows support

If you still experience the problem after trying the previous solutions, go to Windows Support. (Xbox Support can’t help with this issue.)

 

Hope this helps.

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Ok how about if I don't know my password to log on to my account and I can't remember my password for my yahoo email account and I know it wasn't compromised because I was on less the 6 days ago.

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In that case, I suggest you refer to solution 5 and reset and or recover your Microsoft account password. And see if that resolves your issue.

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