Error 8015D003 HELP!

Hello!

Firstly, thank-you for taking the time to read this.

I have an Xbox LIVE account under than gamertag of, "SGT Hennell". Until recently the error code 8015D003 popped up.I typed in the correct e-mail and password for it and comes up with,  "Sorry, something went wrong with your Microsoft account. Go to https://Account.live.com for help. Code: 8015D003". Now, the e-mail that I signed up to Xbox LIVE with has been blocked and I've known this for a while but didn't care till now. Because I made this e-mail in 2006 when I was just a kid, I can't remember the information I used to sign up (i.e Birth date, security questions, my old phone number, etc). So when I try to complete the account recovery form on the PC, It sends me an e-mail to my other e-mail account and says I was unsuccessful in unblocking the account. 

So, I was wondering if I could change the e-mail address for the blocked Xbox LIVE account without the log in details. Or is there any alternative I could do. Please help me!

Thank-You!

 

Question Info


Last updated July 5, 2018 Views 13 Applies to:

I'm sorry to say if you have a blocked account you would need to go throught the process of unblocking it as there is no way of changing the e-mail address for a blocked live account without the log in details. I'm sure you can apprecate that the reason it won't let you is because your account gets locked because of suspicious account behaivour or incorrect or incomplete account information and if you can't confirm yourself as the owner with information than the system must assume you are someone trying to gain wrong full access to the account.

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