We're excited to announce that we've fully migrated the Xbox Forums to their new home, here on the Microsoft Community forums!
As of today, going to forums.xbox.com will redirect you here to the Xbox area of the Community forums. We've moved all of your existing threads over so you can continue and start conversations with the new forums experience.
We sincerely appreciate the feedback you have provided over this transition and can't wait for you to check out the new Xbox Forums!
So yesterday I turned on my xbox and entered the four number code to sign in, and a message popped up saying that I need to sign in with my email and password to update security or something. So I put my email and password in and it came up with ERROR
80151012 and I tried at least 15 times and reset my password like three times and it still couldn't sign me in. And today I had a thought that re-downloading my profile might work.. It didn't, it just made it worse. NOTE: before I tried to re-download my profile
my account was signed in, just not xbox live GOLD, so that meant I was still in my profile and could earn achievements and still use my saved games on games like Oblivion and Fallout 3. But ever since I tried to re-download my account to get it working I now
cant sign in my account at ALL, So if I pressed the Xbox button on the controller, where it says sign in- profiles it will say 0 accounts. And every time I try to download I get the ERROR code. As you could imagine, I'm furious about this because now I might
as well sell my xbox and games because there useless to me now. And I also have paid for lots of DLC like the 4000 microsoft points season pass for Black ops 2 and aswell still have a GOLD membership. ANY help would be amazing.
Can you confirm that you profile is completely removed from your console. Go to System Settings. Choose your storage device and select Gamer Profiles. Do you see your profile?
If you haven’t already, start by adding
security proofs like phone numbers, alternate email addresses, and security questions and answers to your
Microsoft account. This information is crucial to ensure that your account is well protected and meets the security standars that Microsoft now provides.
With this information added and updated, we can now start focus on the next step which involves clearing your Xbox system cache and redownload your profile.
Clear the Xbox system cache.
Press the Guide button on your controller, go to Settings, and select
Select Storage or Memory.
Highlight any storage device, and then press Y on your controller.
Select Clear System Cache.
Download your Xbox LIVE profile.
Press X to sign out of your profile.
Press the XboxGuide button on your controller (large X button in the center of your controller).
Select Download Profile.
Enter the Microsoft account associated with your Xbox LIVE gamertag.
Enter your Microsoft account password.
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