error 80151011

I try and download my profile back onto my Xbox it starts to download than a message box pops up and tells me "sorry, Xbox live profiles can't be downloaded right now. Try again later. 80151011" this has been going on for three days now. Someone please help
 

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Last updated July 4, 2018 Views 4 Applies to:

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i also have the problem. i cant login in to xbox live! The same erreor come.  Pleas help us!!

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Hi guys,  

This error code indicates a problem with your profile.  Try one or more of the following:

Solution 1: Verify your Microsoft account security information

Follow these steps:

  1. Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
    1. Plug the USB flash drive into your console.
    2. Go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to. 
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

Solution 4: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 5: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
  2. Press the Guide button, and then select Xbox Home.
  3. Select settings and then System.
  4. Select Storage.
  5. Highlight your storage device (but do not press A to select it).
  6. Press the following buttons:
    1. Left bumper
    2. Right bumper
    3. X button
    4. Left bumper
    5. Right bumper
    6. X button
  7. On the Delete System Update screen, select Yes.
  8. After your Xbox console restarts, select OK to download and install the system update.
  9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE

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This is an Accounts problem, not a Networking problem. If the suggestions at this web page do not solve the problem

http://support.xbox.com/en-US/xbox-live/errors/error-code-80151011

please consult the experts in account issues in Forum 03, http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx

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I can't find the thread right now that had a solution to this but I have helped several people today with the exact same error code. Delete the profile, clear the system cache three times in a row, power the console off and back on and try downloading the profile again. That worked every time for the people I asked to try it. It's not a guaranteed solution but the one on the support website doesn't seem to work so well either.

Bananas !!

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Please follow the instructions at http://support.xbox.com/en-US/xbox-live/errors/error-code-80151011 

 

 

Incidentally, this is an accounts problem, not a networking issue, so it's best discussed in http://forums.xbox.com/xbox_forums/xbox_support/f/12.aspx

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You could try the instructions in the link provided by Vibroplex and they might work( they don't for a vast majority of people ), if they don't work for you then there is always another option available as provided in my post. I take no credit for the possible solution as it was posted previously in another thread.

Bananas !!

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I had previously followed all the steps that Xbox provided on the website itself and nothing worked, however what ThingOnAString said clearing cache x3 worked like a charm, after not being on my account for a few days and Xbox not getting back to me , i do thank you kind sir

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No problem at all, although the solution was discovered by someone else and I merely passed it along. This has been an issue for lots of people recently, the same solution also works for error code 80048821 if any of your friends are having  that or the 80151011 error.

Bananas !!

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I had the same problem tried everything to fix it and i forgot i had 2 hard drives so i switched and it works again : )

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ThingOnAString is my hero! I almost lost my mind trying to get my profile to work. Thank you so much now I can save myblinding rage for COD

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