Error 80151011 - Cant log in.

Hello.

I'm having problems logging in and I keep getting the error 80151011. I've tried deleting and re downloading my profile but it wont let me and I've tried this from a usb drive. I've cleared the cache a number of times. I can log in on a friends profile on my xbox.

Also.. when I go into the billing contact info it brings up a very old email address... I have added an up to date one but it says it wont change until the 28th Feb.

Any ideas? Help is much appreciated!

Thank you.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

0) If any of these steps to do on a PC or Mac shows you a message about a Blocked Account, please follow the onscreen instructions to Unblock it.

1) Go to http://account.live.com and sign in then go to Edit Security Info. Is all data there up to date? (If not, please update it).

2) Go to http://xbox.com/accounts to click on Billing Contact Information at low left and sign in. Is all data there up to date? (If not, please update it).

3) Go to http://commerce.microsoft.com and sign in then review the payment info. If there's an out-of-date card or PayPal account, please add a new payment method then delete the old one.

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I cant do the last 2 steps... it wants to send a code to an email address that I no longer have (and haven't had for years) It says that the email address will be deleted on the 28th feb. I've tried adding my new one but it wont activate, it recognises its there but it wont let me use it.

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This is, BTW, a Microsoft Account issue, not an Xbox issue; the Microsoft Account support folk have their own support forum at http://windows.microsoft.com/windows-live/id-help-center
 

 0) If you already have a second Microsoft Account (formerly known as the Windows Live ID) you can skip step 1 altogether
 

 1) Make a new Microsoft Account at http://startup.live.com which after you complete it should lead you to the Account Summary
 

  1A) If you don't get to the Account Summary page, go to http://Account.Live.Com and sign in there.
  1B) If you are prompted to cofirm the email address, please do so.
 

 2) Complete the security information by clicking on the Edit Security Info link below. Make sure to add the Security Question down below as well as a cellular number in the Phone Numbers field and an alternate email address which is different from the Microsoft Account address.

 
 3) Then, enter http://go.microsoft.com/fwlink/?LinkID=242792 in the address bar of your browser. Fill in the form there, with the subject  EMAIL BEHIND MICROSOFT ID IS BROKEN - give a good working email where their support folks can find you. You should receive a response within a day, the gods willing.

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