Error 80072741 since xbox update

I updated my Xbox two days ago and since then I am constantly getting error 80072741 for xbox live content. I have reset my network to factory settings, restarted, etc.. When I run the live network connection test it says everything is connected and "up". 

Please help.

 

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Last updated July 4, 2018 Views 9 Applies to:

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Some additional info:

I am in NC, USA connected to u-verse internet service. Xbox is using a wired connection.

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Hey there Tupawk! Can you clarify what you mean when you say you are having issues with "xbox live content"? Are you having trouble downloading games, playing them online, or something else? Let me know, along with any steps you have already tried. Thanks!

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I am unable to access the marketplace. So can not get any new games, demos, additional content, etc... I have not tried playing any games online yet.

The steps I have tried to resolve are:

1) Reset network settings on Xbox to factory, reconnect, and run network test. The network test completes successfully (I am using a wired connection).

2) rebooting my router, modem, and switches

3) unplugging and replugging in the network cable to my Xbox

The only thing that has changed is I applied the Xbox update. Immediately afterwards I started receiving the error message.

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Also as requested from the other threads:

What Country/State/Province do you live in? NC, USA

Modem brand & model number: Uverse 2Wire

Router brand & model number: Netgear WNDR4000

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Wired

Things you have tried: See above

Is UPnP Enabled? Yes

Do you have a NAT error? No

Any Error Codes you encounter: 80072741

Who is your ISP(Internet Service Provider)? ATT Uverse

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W: 0000- 000B

X: 0000 - F001

Y: 20A8 - 4840

Z: 0000 - 0000

ID: FFFF - FFFF

L: 0015 - 10F0

Q: 8007 - 0435

T: Wired

A: 192.168.1.166/255.255.255.0

G: 192.168.1.1

D: 192.168.1.1/0.0.0.0

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I am having the exact same issue, I also have Uverse and followed all of the steps indicated by OP.

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Hi there Will!  Sorry, but we would like to ask you to post your own thread with your issue so we wont be taking away from the OP because this is his thread and we will be happy to assist you.  Thank you! :)

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Thanks for the response! You mention using a modem, router, and switches in your network setup. Can you briefly outline how you have everything set up, from the internet to the console. Also, you may want to try simplifying the connection to see if that helps. Start by connecting the console directly to the modem to see if that works. If it does, move on to the router. Once the console stops connecting to LIVE or functioning properly, we can start with that device and go from there.

Also, please check out the support page for Marketplace download errors and follow the steps for your particular error code. Let me know what you tried and what happened when you did. Also, if you are asked to open or forward ports, please turn off UPnP for the duration, as these two services can sometimes clash. If the ports don't work, feel free to discontinue that and enable UPnP again. Let me know how this goes, thanks!

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Thanks for the suggestions troubleshooting my network but that is not the problem. My entire home is networked, I am a networking professional and have had no other errors accessing anything within or outside of my home network from any other device. My Xbox was working properly until I applied the update. Immediately afterward it stops working...

Some other things I have tried...

- Cleared System Cache  (as recommended in troubleshooting post)

- Deleted Market place data from storage drive (as recommended from troubleshooting post)

- Reviewed the 'Troubleshooting marketplace live" with no results (as recommended by sticky post)

- Scoured these forums for a solution from similar posters though I see no solution provided as of yet...

There are multiple people reporting the same problem. Please open a bug report with the developers. I would be more than happy to provide any other information needed to help resolve the bug.

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Hi there Tupawk!  Have you consulted with your ISP about this issue to make sure there are no issues on their end as well? :)

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Yes, there are no issues anywhere on the network or internet connection.

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