Error 80070571 HELP ME!!

Hi, recently my Xbox LIVE profile disappeared from my console. I then proceeded to download it and I entered all the correct details and it would the say "Hi SwarmOfOrphans! Your account is being downloaded." It would then stop and it would the say "Sorry, Xbox LIVE profiles can't be downloaded right no. Try again later. 80070571" Why is this happening and why has my account suddenly disappeared? Many Thanks.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

Then you are using a Microsoft Account (formerly known as the Windows LIVE ID) which is NOT the same as the one used to create your profile.

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Hello SwarmOfOrphans! I do apologize for any issues you are having with your Xbox LIVE Profile. Status code 80070571 means your Xbox Live profile has become corrupted and needs to be deleted before you are able to download it from Xbox Live again. Here are some steps you can follow to download it again.

 

 

Error code 80070571 occurs when your Xbox LIVE profile has been corrupted.
Overview

If you see error code 80070571 when you’re using Xbox LIVE, it means your profile has been corrupted. To fix this error, you need to delete the corrupted profile that’s stored on your Xbox console and then download your profile again.

Read this page to learn more about 80070571 and what you should do about it.

On this page
 
Error code and message

Error code 80070571 is preceded by the following message:

Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later.

Status code 8007051

Problem

If you’re seeing this message and error code, it means your profile has been corrupted.

Solutions

Solution 1: Delete the corrupted profile that’s stored on your Xbox console and then download your profile again

Delete the corrupted profile that’s stored on your Xbox console

  1. Go to Settings, and then select System.
  2. Select Storage.
  3. Select All Devices.
  4. Select Gamer Profiles.
  5. Select the gamertag that you want to delete.
  6. Select Delete.
  7. Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Download your Xbox LIVE profile

  1. Press the Guide button on your controller.
    1. Select Download Profile.    

      Note If you don’t see Download Profile, it probably means you’re signed in. Press X to sign out of your profile.

    2. Enter the Windows Live ID that’s associated with your Xbox LIVE gamertag. If you don’t know your Windows Live ID or password, see Manage your Windows Live ID

Note If your account is an Xbox LIVE child account, you have to use the parent’s Windows Live ID to download the profile.

  1. Select the storage device for your profile (for example, Hard Drive).

    Your profile will begin downloading. Once your profile has downloaded, you can choose whether to require a Windows Live ID password to sign in to your profile.

Remember Password option

The Remember Password option is off by default, which means you’ll be prompted for your Windows Live ID password when you sign in to your Xbox LIVE profile.

  1. Leave Remember Password unchecked if you want to be prompted for your Windows Live ID password when you sign in to your profile on this console.

You should now be able sign in to this console using your Xbox LIVE gamertag.

 

I hope this helps! Let us know how it goes!

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Brilliant! Thank you very much, Its all sorted now :) I was worried I had lost 4 years worth of gaming! Phew...

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No problem! I'm glad I was able to help! Happy Gaming!

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