Error 80070428

I'm trying to recover my gamertag, but it only loads 1/4th of the way an then gives me the error. This is the second day I have been trying to fix it, I have called xbox 3 times and still have no solution.. Anyone have any luck?

 

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Last updated August 3, 2018 Views 502 Applies to:

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Hello Jlarkz.

What error message and/or error code are you getting?

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This error indicates that you have not accepted the new terms of use. You will need to login to xbox.com with your account and accept the terms of use there. once the terms of use have been accepted you will be able to download your profile.

If you experience any issues following the above step please contact xbox customer support for further assistance

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Pickachu01lewis, "Sorry, Xbox LIVE profiles can't be downloaded right now. Try again later.

80070428"

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Hey Jlarkz,

As was mentioned previously this error is related to accepting the terms  of uses agreement. A few users have found that clearing your xboxs cache which can be found here:

http://support.xbox.com/en-CA/xbox-360/settings-and-initial-setup/clear-system-cache

Then log out of xbox.com, and re-log in to accept the TOU. If none of this works, you will need to contact phone support which can be done here:

http://www.xbox.com/en-us/support/live/default.htm

or by calling 1-800-4MYXBOX

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This error code is not related to the TOU.

Hello there Jlarkz,

If you’re seeing this message and error code, it means there may be a service outage for Xbox LIVE or a problem verifying your Xbox LIVE account. 

Check the Xbox LIVE service status.

Please verify if your account information is correct (Billing info).

Click here and please correct the information.

Please correct those information and try again.

If it still does not download then please reach out to support here.

Thanks

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och va fan är detta då

Ojdå... det där borde inte ha hänt.

Du verkar ha hittat ett fel i systemet.

date:

2012-10-29 21:20:29

[REMOVED - DO NOT POST PERSONAL INFORMATION]

kan inte göra ett [REMOVED - LANGUAGE] på hemsidan borde fan inte sålt ps3 korkat

[Translation:

and va fan, this is where
Ojdå ... that should not have happened.
You seem to have found a flaw in the system.
date:
2012-10-29 21: 20: 29
[REMOVED - DO NOT POST PERSONAL INFORMATION]
can not do a [REMOVED - LANGUAGE] on the home page should fan not sold ps3 stupid]

 

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[REMOVED - LANGUAGE] och så finns det så klart inget nummer man kan ringa dom på va fan  .kan ladda upp bror konton och så men inte min egen störigt

[Translation: [REMOVED - LANGUAGE] and there is of course no number we can call them on va fan. can upload brother accounts, but not my own störigt] 

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Hello everyone! I'm sorry to hear about the issue here! Before contacting phone support make sure you've tried all the suggested steps in our support.xbox.com article "Error 80070428 occurs when downloading system updates, recovering your profile or Gamertag, or purchasing from Xbox LIVE" as they've been proven to work for users with similar issues! :)

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I hate Xbox! Now I haven't played in 2 months why the hell I there no solution yet?

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