Erro ao conectar com a Xbox Live [Translation: Error connecting to Xbox Live]

Boa tarde!

Por favor, essa é a segunda vez que procuro o suporte de vocês para resolver o mesmo problema.

Ao querer jogar ele solicita que entre com o e-mail e a senha, retornando um erro 801 51 103

Peço a sua ajuda para resolver em definitivo esse problema.



Good afternoon!

Please, this is the second time that looking for the support of you to solve the same problem.

When you want to play it prompts enter the email and password, returning an error 801 51103

I ask for your help to solve definitively this problem.




Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there! Give these solutions a shot and let us know how they work for you. ^_^

Solution 1: Make sure that you are using the right Microsoft account

If you have more than one Microsoft account, make sure that you use the right one — the one that was used to create your Xbox LIVE account. If you forgot, see Manage your Microsoft account.

Note If the Xbox LIVE account is a child account, make sure that you enter the child's Microsoft account.

Solution 2: Check your Microsoft account on

To make sure that the Microsoft account you are using is the right one, try signing in to by using the same Microsoft account that you are trying to use on your console. If there’s a problem with that Microsoft account, you are prompted to correct it.

If you are signed in with an incorrect gamertag or if you are prompted to create a new Microsoft account, you are likely using the wrong Microsoft account.

Solution 3: For a child’s account, use the child's Microsoft account

If the Xbox LIVE account is a child's account, make sure that you enter your child's Microsoft account. You must use the Microsoft account that was used to create the account.

If your child's Microsoft account was automatically created as part of Family Account setup and you try to reset the password, email is sent to the Microsoft account parent account (the Xbox LIVE family primary account). Follow the instructions in that email to reset the child's account's password.

If you only want to download the account profile, use the Download Profile feature when you are signed in with the Xbox LIVE family primary account.

Solution 4: Reset your Microsoft account password

If you can’t remember your Microsoft account password, try resetting your password.

Solution 5: Go to the Windows Solution Center

If you can’t reset your Microsoft account password, go to the Windows Solution Center for help recovering your password. Xbox Support can’t reset your Microsoft account password for you.


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