Enhancement Team.

My Xbox account got hacked a few years back and the hacker charged to my account and it took considerable time and effort toget the situation handled.  he used a vulgar name tag on my account .  i got disillusioned with the process to change my game tag and abandoned xbox live.  Now that i am using a windows phone the game tag shows up on my phone whenever i want to play a game.  i do not feel i should have to pay 9.99 to get this vulgar name off my phone and my account that got hacked.  Please help

 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:
Answer

Hello ,

I apologies for this effects this may be causing. However, XBLPET's do not view the Xbox Support Forums. You must post here: forums.xbox.com/.../41.aspx Unfortantly the Xbox Live Police Enforcement Team does not change Gamertags per- request. You will have to pay $9.99 for a Gamertag change. Since you think that someone got into your account with out permission please file a UA Clams( un-authorized Access). This can be done once you chat and or call Xbox Support. More information can be found here:  forums.xbox.com/.../285904.aspx I would recommend that you join Xbox Rewards: http://rewards.xbox.com to get credit for what you do on Xbox Live, this will help pay for a Gamertag change. If you have any further question and or concerns please let us know.

Thank you!

Alliance United

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