I often see Ambassadors and other community members who seem to have some confusion around the differences between Enforcement United and the Enforcement team, or just all around what the Enforcement team actually is. So I’ll try to give a short summary with a bunch of links right here.
To start off, Enforcement United and Enforcement are two completely different things and should not be compared to each other.
When talking about Enforcement we talk about the Xbox Live Policy and Enforcement Team also know as XBLPET as you might of seen when roaming the suspension forums the gamertags will be XBLPET Alpha to Zulu and anything in between or more. Those people are hired by Microsoft, it’s their job to keep Xbox Live a safe and fun place for the rest of the community. These are the people that will investigate reports that are made against players and they will Enforce actions onto it when necessary. This includes but is not limited to suspending people for a certain period of time, banning their account, resetting gamerscores or in a very bad scenario a console ban.
When having an Enforcement action taken against your account be it a forced Gamertag change, suspension or ban you can contact them by submitting a case review through the Enforcement.Xbox.com website. Is case review not available? Then you can still contact them through the suspension forums.
Xbox Enforcement website (log in to access all features):
Suspension notifications and inquiries:
When discussing Enforcement United it’s crucial to include the “United” part and not just calling it Enforcement I can’t stress this enough as not calling it with its full name can be seen as impersonating an Xbox Live Employee which is a violation of the Code of Conduct which I suggest all Ambassadors should read http://www.xbox.com/legal/codeofconduct
More information about Enforcement United and how it works can be found here:
And to end this with a quote from the Enforcement website which can’t be stressed enough
But I’m a member of Enforcement United!