I bought a new Titanfall bundle and the unit came DOA with the disc drive error Microsoft has been aware of since November. I called in to talk to customer service about the RMA process I requested, but things snowballed from there.
No one was able to tell me when my console was made.
No one was able to tell me who I could contact to find out.
The rep said, and I quote, "Time machines may exist and they sent you a unit from the future." He wasn't kidding.
No one could tell me who I could contact to try and change my order from Same Unit to Advanced Replacement.
No one could tell me why there was not an alert online that stated Advanced replacement was no longer available online.
I am very dissatisfied with the service I received. I'm hoping someone from Microsoft can ACTUALLY answer my questions and cares.