Email Locked, Can't Sign In

Hello, The email I use for my main account KiiD SkiilZ was recently locked and now I can't sign in to Xbox Live. It keeps telling me there's a problem with the credentials I'm using. Is there a way you guys can change the email I use to connect to my account?


Question Info

Last updated July 5, 2018 Views 0 Applies to: will have to contact support and go thru the account verification process.  You can do it either over the phone or an email.  Personally, I would use the email, because you can take time to research the answers.  You get asked all sorts of questions about your account like email, address, phone nos, card nos, etc.  You will not be asked the password (because MS does not keep up with them).  If you answer their questions to their satisfaction, they will send you a link to any email you say to reset the password so you can gain access to your account.  I would imagine you can change the email associated with your account.

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