email compromised

my main email address has been compromised

GT: Windaria

phone support team has told me to reach the forums but people on forums have told me I have to call back and get it figured out.

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

bump service request numbers

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I have done the unathroized account page thing over the phone, it says my email has been locked out suspended etc. my account Windaria has not received a ban or anything regarding the code of conduct for Microsoft my account is in still working order, its just my email dosent exist due to a compromised and changed my security settings,

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Unless you had someone login to your account then changing your email password would be the only thing you need to do.  Did they access your XBOX account? Also would be a very good idea to change your XBOX live password and add the security proofs to your account.  I have mine set to text me a code in the event someone would ever request a password change to my xbox account.

Changing your XBOX password support.xbox.com/.../change-microsoft-account-password

Adding proofs:support.xbox.com/.../add-security-contact-information

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Microsoft has suspended my account. I know that my email has been compromised because of the hacker changed my security settings and i cannot do anything, when i go cover my account it says that my account/email dosent exist and i cannot recover it because the hacker changed my email security settings

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Hi there,

this is something only Xbox Support is able to fix, if you can't access your account when it was 'stolen' you need to contact Xbox Support like mentioned here: www.xbox.com/.../What-To-Do

They will investigate and lock the account, but eventually the should be able to return you access to the account.

Just be aware that it may take some time (days/weeks)

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I cant do neither of those also  i guess ill just wait for the unauths form request and they will look into it

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