Email address attached to LIVE account banned

LIVE support,

The email that i started my account with got hacked, so hotmail banned it. I bought a new xbox today and can't recover my account due to this happening. I was told on the phone via xbox customer support that you guys would be able to help me. 

Thanks

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

You should call phone support (support.xbox.com/contact-us).

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I called the 18004MYXBOX and they told me to post on here.

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If your Xbox live account was taken, you can try calling customer support and opening an Unauthorized Access investigation. If your email was taken over and someone were to, for instance, send spam emails from your email account, and hotmail itself has banned your account you're going to have to contact Hotmail Support and see if they can help you regain access your account.

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OP - I'm sorry that Phone Support told you to post here, because any account issues such like that can only be handled by Phone Support. I'd suggest calling back : support.xbox.com/contact-us

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